NOSS

project type

Remote care system

NOSS offers remote support services to help individuals with disabilities live more independently. The new system enables video calls with clients and quick, customized message check-ins.

As the UX designer, I focused on understanding staff needs and designed the user interface for the NOSS side. I also worked closely with developers to refine the prototype.

my role

UX Designer — designed the user interface for the NOSS staff system

team

Solo UX designer collaborating with NOSS stakeholders and developers

design background

NOSS sought to build its own remote care system to replace external tools like Zoom. As a healthcare provider, they needed a dedicated platform to manage video calls, client records, and message check-ins in a secure and integrated way. I joined the project midway, and the images shown include early prototypes provided by the development team.

key stakeholder needs

Stakeholders requested features to support efficient communication and care. Staff needed a way to take or edit notes during calls and send reusable messages—such as daily check-ins—with four pre-set reply options to simplify client responses. The app should also be user-friendly for residents and family members, enabling contact through familiar visuals like a photo or the NOSS logo. Additionally, a client-blocking feature was required for rare cases of excessive calls.

design process

Drawing from my healthcare experience, I considered how staff might use messaging and video features during their daily work. I designed the interface using a familiar Zoom-like layout—with a top menu, left contact list, and right-side notifications—to support ease of use. I also replaced technical jargon with simpler, more intuitive terms

Home Page: Prioritizing What Matters Most

In healthcare, patients are often cared for by specific nurses who may have ongoing relationships with their clients. To address this, I included a 'Top Callers' section on the homepage for ease of access. The 'Scheduled Messages for Today' feature allows staff to review and adjust upcoming messages as needed, helping them recall clients’ activities for the day.

Call History: Supporting Informed Follow-Ups

I added a call notes feature to the call history page, making it easier for staff to review previous notes for the same client. This helps in tracking and following up on clients' situations, particularly when different staff members are involved.

Custom Messages: Making Communication More Flexible

I refined the initial design by adding a feature for creating and managing messages. This includes scenarios such as pausing messages when a client is traveling and resending messages without using recurring schedules.

Contact Page: Essential Information at a Glance

The contact page includes only essential information, such as special notes and emergency contacts. Special notes highlight crucial information for medical staff, a common practice in healthcare, while emergency contacts ensure staff can quickly reach the client’s family if needed.

Next Project →