NOSS offers remote support services to help individuals with disabilities live more independently. The new system enables video calls with clients and quick, customized message check-ins.
As the UX designer, I focused on understanding staff needs and designed the user interface for the NOSS side. I also worked closely with developers to refine the prototype.
NOSS sought to build its own remote care system to replace external tools like Zoom. As a healthcare provider, they needed a dedicated platform to manage video calls, client records, and message check-ins in a secure and integrated way. I joined the project midway, and the images shown include early prototypes provided by the development team.
Stakeholders requested features to support efficient communication and care. Staff needed a way to take or edit notes during calls and send reusable messages—such as daily check-ins—with four pre-set reply options to simplify client responses. The app should also be user-friendly for residents and family members, enabling contact through familiar visuals like a photo or the NOSS logo. Additionally, a client-blocking feature was required for rare cases of excessive calls.
Drawing from my healthcare experience, I considered how staff might use messaging and video features during their daily work. I designed the interface using a familiar Zoom-like layout—with a top menu, left contact list, and right-side notifications—to support ease of use. I also replaced technical jargon with simpler, more intuitive terms